Find the full feature and inclusion listing for Waldron Digital's support plans below. Last updated: 7/27/2022

Monthly support plan fees are non-refundable and require a minimum one year obligation, month-to-month thereafter. Hours included must be used within the monthly plan billing cycle.

Basic (Legacy) - $120/month

• Clients in this tier are accepted on a case-by-case basis.
• Includes 1 Hour, $120/Hour Additional
• Next Business-Day 9/5 On-site Emergency Response
• Best-Effort 9/5 Business Hours Remote Support
• Monthly Backup, Infrastructure and Server Checks
• Monthly Basic Network Vulnerability Testing

Standard - $425/month

• Includes 4 Hours @ $106.25/Hour, $110/Hour Additional
• Same Business-Day 9/5 On-site Emergency Response
• Same-Day 9/5 Business Hours Remote Support
• Weekly Backup, Infrastructure and Server Checks
• Weekly Basic Vulnerability Testing with NMAP
• Monthly Advanced Vulnerability Testing with OpenVAS

Advanced - $800/month

• Includes 8 Hours @ $100/Hour, $105/Hour Additional
• Same Business-Day 24/7 On-site Emergency Response
• Same-Day 24 Hour Emergency Remote Support
• Weekly Backup, Infrastructure and Server Checks
• Weekly Basic Vulnerability Testing with NMAP
• Monthly Advanced Vulnerability Testing with OpenVAS

Enterprise - $1,450/month

• Includes 16 Hours @ $90.63/Hour, $100/Hour Additional
• Same Business-Day 24/7 On-site Emergency Response
• Same-Day 24 Hour Emergency Remote Support
• Weekly Backup, Infrastructure and Server Checks
• Weekly Basic Vulnerability Testing with NMAP
• Monthly Advanced Vulnerability Testing with OpenVAS

Enterprise Plus - $2,000/month

• Includes 24 Hours @ $83.33/Hour, $95/Hour Additional
• Same Business-Day 24/7 On-site Emergency Response
• Same-Day 24 Hour Emergency Remote Support
• Weekly Backup, Infrastructure and Server Checks
• Weekly Basic and Advanced Network Vulnerability Testing with NMAP and OpenVAS

Features & Benefits

• 1/4 Hour Minimum Billing Increment Per Call or Incident
• Real-time Internet Connectivity and Server Monitoring with Proactive Response
• Remote Uptime Monitoring & Notification for Sites & Servers
• Continuous System and Backup Monitoring 
• Dynamic DNS Services

Non-Contract / No SLA or Guarantees
135/hour, 1/2 hour minimum billing increments.

• Clients in this tier are accepted on a case-by-case basis.
• No inclusions or guarantees.

Disclosures:
In the event of multiple simultaneous emergencies or a significant act-of-god/natural disaster that exceeds Waldron Digital capacity, clients will be serviced in this order: Enterprise Plus, Enterprise, Advanced, Standard and Basic.

An emergency is defined as an event that causes significant disruption to your business, i.e. internet outages, server failures, etc. Waldron Digital will troubleshoot remotely before on-site response in an effort to speed up recovery efforts. 24 hour support is not applicable for minor issues that can be handled during business hours.